Privacy Policy

1. Who we are

Sharp Softech Private Limited, a private limited company incorporated in India, trading as Sharp Softech (“we”, “us”), is a software development company based in Jaipur, Rajasthan, India. We are the data controller responsible for the personal data described in this policy.

For privacy questions, requests or complaints (including as our grievance contact under India's Digital Personal Data Protection Act), email hello@sharpsoftech.com with “Privacy request” in the subject line.

2. What we collect

• Enquiries: when you use our contact form we collect your name, email, company (optional), the service you are interested in, your region, budget and timeline (optional) and your message.
• Communications: emails, WhatsApp messages, call notes and meeting bookings you send or make with us.
• Client projects: business contact details and any information you share so we can deliver agreed work. Data processed inside your systems is covered by our contract with you.
• Analytics (only with consent): if you accept analytics cookies we use Google Analytics to understand which pages are visited, roughly where visitors are from and what device they use. We do not use advertising or cross-site tracking cookies.
• Technical logs: our hosting provider records standard server logs (such as IP address and browser type) to keep the site secure and running.

Fields marked as required on the contact form are needed for us to reply; everything else is optional. We do not knowingly collect special-category data (such as health information), and we ask you not to send it through the contact form. Our website is not intended for children under 18.

3. How we use it and why

• To reply to you and prepare proposals—necessary to take steps at your request before entering a contract, and our legitimate interest in responding to business enquiries.
• To deliver and invoice client work—necessary to perform our contract with you.
• To improve the website—your consent, which you can withdraw at any time.
• To keep the site secure and meet legal obligations—legitimate interests and legal obligation.

We do not sell your personal data, and we do not use it for automated decision-making that has legal or similarly significant effects.

4. Who we share it with

We use a small number of service providers who process data on our behalf:

• Website hosting (Vercel) and email delivery (our email host).
• Google Analytics—only if you accept analytics cookies.
• WhatsApp (Meta) and calendar or video-call tools—only if you choose to contact or meet us through them.

We may also disclose data if required by law or to protect our rights.

5. International transfers

Our team is based in India and some of our providers operate in other countries, including the United States. When personal data from the UK, European Economic Area or other regions is transferred, we rely on appropriate safeguards where the law requires them, such as standard contractual clauses offered by our providers.

6. How long we keep it

• Enquiries that do not lead to a project: up to 24 months, then deleted.
• Client contracts, invoices and related correspondence: as long as required for tax, accounting and legal purposes.
• Analytics data: no longer than 14 months, after which Google Analytics deletes it automatically.

7. Your rights

Depending on where you live, you can ask us to access, correct, delete or export your personal data, to restrict or object to how we use it, and to withdraw consent. Email hello@sharpsoftech.com and we will respond within one month. We may need to confirm your identity first.

• UK and EEA: you can also complain to the Information Commissioner's Office (UK) or your local data protection authority.
• United States: where a US state privacy law (such as California's) applies, you may have the right to know, correct and delete your data and not to be discriminated against for exercising these rights. We do not sell personal data or share it for cross-context behavioural advertising.
• India: under the Digital Personal Data Protection Act, 2023 you can access, correct and erase your data, nominate someone to exercise your rights, and raise a grievance with us. If we do not resolve it, you may complain to the Data Protection Board of India.

8. Cookies

We use only what is necessary for the site to work, plus analytics cookies if you agree. You can change your choice at any time:

No optional cookies are currently in use on this site.

9. Security

We use encrypted connections (HTTPS), access controls and reputable providers to protect personal data. No system is completely secure, so please contact us immediately if you believe your data has been exposed.

10. Changes to this policy

We will update the date at the top of this page when we change this policy. Significant changes will be highlighted on the website. See also our Terms of Use.